Data Subject Access Request Process

(last modified 11^th May 2018 DSARP 1.0)
Gas and Electricity Connections Limited is committed to the fair, transparent and lawful processing of all personal data. To support this, we have published this Data Subject Access Request Process which describes how you can contact us to request your personal data and how we will go about handling such requests. As the subject of your data, you have the legal right to access your personal data that we have processed.

Data Subject Access Request Process Summary

There are five stages to a Subject Access Request:

Get in touch
Verifying your request and timeframe for response
Applicable Charging
Response
Next Steps

1. Get in touch

To request your personal data, please, complete the Data Subject Access Request Form here. Although this is not compulsory it will help us get a better understanding of what personal data you require and help us meet your expectations.

Should you not wish to complete a form then we, still, require you to put your request in writing, setting out exactly what personal data you require and over what period(s).

Please send your written requests to

Email: datamanager@g-e-c.co.uk

Or alternatively write to us:

The Data Protection Manager
Gas and Electricity Connections Limited
The Oil Centre
Bury New Road
Heap Bridge
Bury
BL9 7HY

Where you choose not to use our Data Subject Access Request Form, would you, please, provide clear details as to what personal data items you require from us and, where possible, an idea of when such items could have been processed? Such information will allows us to process your request effectively.

As soon as we receive your request we will record and acknowledge it within two business days and provide you with a reference number. Upon validating your request, we may contact you to clarify your request and/or ask for further information to help us locate the personal data.

2. Verifying your request and timeframe for response

As we will be retrieving personal data, you will appreciate it is important that we are able to confirm your identity before any personal data is released. We are under no obligation to supply you with any data until we have received satisfactory proof of identity.

Once we have confirmed your identify we are committed to responding to your request within one month. However, if we are unable to meet this timescale, we will contact you as soon as possible to confirm the date by which we will be able to respond – this must not be more than 90 days from the date we first verify your request.

If we are unable to process your request then we will notify you as soon as we can and justify why this cannot be processed.

3. Applicable Charging

In most cases no fee will be charged for a Data Subject Access request. However, where we can demonstrate that the request is unfounded or excessive we may charge an administration fee of £10.00. If this is the case we will contact you beforehand.

4. Response

Unless you inform us otherwise we will respond to your request electronically, although we can provide you with hardcopies upon request.

There may be circumstances where we will be unable to provide you with the personal data items that you have requested. These may include:

Where personal data has been deleted in line with our data retention policy
Where personal data also relates to other individuals – unless we can obtain their consent then their identity will be redacted.
Where the personal data falls within certain categories e.g. legal advice, confidential references, criminal investigation or tax collection.

Should we be unable to provide you with your personal data, we will explain why and refund your fee, if paid.

5. Next Steps

We aim to provide a satisfactory response to all data subject access requests. However, if you have an issue with how we handled your request or with how we have handled your personal data could you, please, let us know so that we can work with you in an effort to resolve it.

You can report a concern or raise a complaint with us initially by contacting us at datamanager@g-e-c.co.uk or by contacting a member of staff on 0330 013 0416 who will put you in contact with the data protection manager.

If you are not satisfied with our proposed resolution to your complaint you can raise the matter directly with the Information Commissioner’s Office (ICO). The ICO will take steps to address your concern and provide guidance and support to us to so that we can put things right.

Gas and Electricity Connections Limited is a data processor.

Details as to how to get in touch with the ICO or report a concern can be found on their webpage https://ico.org.uk/concerns/

Professional from start to finish. I had made numerous calls to SSE my supplier for meter to be moved and never got a call back or a proper answer. One phone call to GEC and it was all sorted, organised and completed within the time frame given. Would certainly recommend them

Andrew

An excellent experience with the GEC – after months of trying, and failing, to get quotes or site visits for new utilities connections, these guys managed in weeks what I’d failed to achieve in months – gas, water and electricity quotes.

Louis

I was having huge problems getting a meter installed with my energy provider then I found GEC and they have been responsive and delivered what they said they would do, when they said they would do it. Customer service is prompt (no interminable wait times) and friendly.

Stephen